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Frequently Asked Questions

Topics

Make a booking

    How can I search for a hotel?

    How can I get detailed information about a hotel?

    How can I book a room?

    I was given a discount voucher by Client Services. How can I use it?

    How long is a discount voucher from Client Services valid?

    An error page is displayed when I’m making my booking. What should I do?

Modify or cancel a booking

    How can I cancel or modify my booking?

    What are the booking conditions?

After my stay

    How can I obtain a copy of my hotel bill?

    What do I do if I forgot something at a hotel?

Contact us

    I have not found the answer to my question

Other

    I would like more information on the various room types and accommodations.

    I made a booking via Booking.com or with a travel agency

    What are the check-in and check-out times at my hotel?

    Where can I find information on how to get to my hotel?

    What are the hours of operation of my hotel?

Make a booking

How can I search for a hotel?

Using our search engine, enter your destination city to get a list of hotels. By clicking on the “Compare” button, you’ll be able to compare the different hotels listed and choose the one that best suits your needs. 

If the dates of stay selected are no longer available, the hotel will be marked as “not available.”

Alternate dates of stay will be suggested with their corresponding rates at the bottom of the page. 

By consulting the list corresponding to your destination, you’ll also have the chance to learn about Louvre Hotels Group’s other hotel brands. 

How can I get detailed information about a hotel?

Using the search engine or the “Our Hotels” section, simply enter the name of your destination city and click on “Search” in order to get a list of hotels that match your criteria. Choose the one that interests you and you’ll get detailed information for the hotel in question. 

How can I book a room?

To book a room, you have two options: 

1 – After looking up your hotel and reading its detailed description, click on the “Select” button and book your room in just a few clicks! 

2 – From the home page or the top navigation bar, enter your destination city and you will get a list of available hotels that match the geographic criteria you provided. If you’re still hesitating, read the detailed information on the hotel of your choice before completing the booking in just a few clicks! 

3 – It is also possible to make a booking by phone by contacting the central booking office. You will find the telephone number in the menu bar at the top of the page. Simply select the country of your choice and call the number listed. 

I was given a discount voucher by Client Services. How can I use it?

To use a discount voucher offered by Client Services, here’s what you do. Follow this five-step guide: 
1. Choose your hotel. 
2. Book directly with the hotel’s front desk by telephone and mention that you have a discount voucher from Client Services. You’ll find the hotel’s phone number under the “Contact” section. 
3. Check the weather forecast and pack your bags... But wait! You forgot to put the discount voucher in your suitcase. 
4. Arrive at the hotel and trade the discount voucher for your keys. The front desk will simply deduct the voucher amount from your total when you settle up. 
5. Now, enjoy your stay. 

How long is a discount voucher from Client Services valid?

A discount voucher from Client Services is valid for one year from its date of issue.

An error page is displayed when I’m making my booking. What should I do?

If an error page is displayed at the time of booking, but you receive a confirmation email, your booking has been made.
If you do not receive a confirmation email within 24 hours, this means there was a problem at the time of booking and your booking has not yet been finalized.