FAQ Golden Tulip

Frequently asked questions

If you are looking for quick answers to the most important questions about your reservation, our FAQs are here to help.

Make a booking
Modify / cancel a booking
After my stay
Contact us
Other

How can I search for a hotel?

Using our search engine, enter your destination city to get a list of hotels. By clicking on the “Compare” button, you’ll be able to compare the different hotels listed and choose the one that best suits your needs. 

If the dates of stay selected are no longer available, the hotel will be marked as “not available.”

Alternate dates of stay will be suggested with their corresponding rates at the bottom of the page. 

By consulting the list corresponding to your destination, you’ll also have the chance to learn about Louvre Hotels Group’s other hotel brands. 

How can I get detailed information about a hotel?

Using the search engine or the “Our Hotels” section, simply enter the name of your destination city and click on “Search” in order to get a list of hotels that match your criteria. Choose the one that interests you and you’ll get detailed information for the hotel in question. 

How can I book a room?

To book a room, you have two options: 

1 – After looking up your hotel and reading its detailed description, click on the “Select” button and book your room in just a few clicks! 

2 – From the home page or the top navigation bar, enter your destination city and you will get a list of available hotels that match the geographic criteria you provided. If you’re still hesitating, read the detailed information on the hotel of your choice before completing the booking in just a few clicks! 

3 – It is also possible to make a booking by phone by contacting the central booking office. You will find the telephone number in the menu bar at the top of the page. Simply select the country of your choice and call the number listed. 

I was given a discount voucher by Client Services. How can I use it?

To use a discount voucher offered by Client Services, here’s what you do. Follow this five-step guide: 
1. Choose your hotel. 
2. Book directly with the hotel’s front desk by telephone and mention that you have a discount voucher from Client Services. You’ll find the hotel’s phone number under the “Contact” section. 
3. Check the weather forecast and pack your bags... But wait! You forgot to put the discount voucher in your suitcase. 
4. Arrive at the hotel and trade the discount voucher for your keys. The front desk will simply deduct the voucher amount from your total when you settle up. 
5. Now, enjoy your stay. 

How long is a discount voucher from Client Services valid?

A discount voucher from Client Services is valid for one year from its date of issue.

An error page is displayed when I’m making my booking. What should I do?

If an error page is displayed at the time of booking, but you receive a confirmation email, your booking has been made.
If you do not receive a confirmation email within 24 hours, this means there was a problem at the time of booking and your booking has not yet been finalized.

How can I cancel or modify my booking?

You can cancel or modify your booking as long as you respect the cancellation policy of the booking rate. When making your booking, a confirmation number was displayed and you also received it by email. This number allows you to cancel your booking.

If you already have an account: go to the “My account” area in order to access the full history of your past and future bookings. Next, simply select the booking of your choice, click on the “PENCIL” icon and modify or cancel the booking. 

If you do not have an account: go to the “Contact us” tab, then click on “My booking”. According to your country, you’ll be given a phone number to use to modify or cancel your booking. 

What are the booking conditions?

At any time, you can click on the “Terms and Conditions” link to consult the terms of sale directly on the website. 

I made a booking via a general website or with a travel agency (Booking.com, Expedia etc.)

If you made a booking on a third party website or with a travel agency and you have a question concerning your booking, please contact the intermediary directly. 

How can I obtain a copy of my hotel bill?

It’s very easy. Just make a direct call to the front desk of the hotel where you stayed. They will reissue your invoice free of charge and will send it by email or by post. 

What do I do if I forgot something at a hotel?

Be honest: it’s an excuse to come back to our hotel and bask in the lap of luxury again! If you don’t have time to return to let our team pamper you again, you just need to call the hotel’s front desk. They will send you your item if they have found it. 

I have not found the answer to my question

You haven’t found the answer to your question? Louvre Hotels Group Client Services is here to answer all of your questions, so don’t hesitate any longer. Fill out the form and our teams will respond to you within two working days. You can also call Client Services at +33 (0)1 73 21 98 99 Monday to Friday from 8 a.m. to 7 p.m., excluding public holidays. (GMT +1).

If after your exchanges with Client Services you are not satisfied with our responses, you can request a Tourism and Travel Mediator. For information, visit the service’s website.

I would like more information on the various room types and accommodations

Single room: 
A room with a single bed, to be occupied by one person 

Double room: 
A room furnished with one bed for two people 

Room with two single beds: 
A room furnished with two single beds, able to accommodate two people

Triple room: 
A room furnished with three places to sleep, thus accommodating three people. 
The room can be configured as such: Three single beds or one double bed for two people and one single bed

What are the check-in and check-out times at my hotel?

To find out the check-in and check-out times at your hotel, simply go to the hotel’s website or contact the front desk directly using the telephone number listed under the “Contact” section.

Where can I find information on how to get to my hotel?

To find out how to get to your hotel, simply go to the hotel website and consult the “Contact” section. There you will find information on how to get to your hotel by plane, train, public transportation or car. 

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