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ROYAL TULIP GUNUNG GEULIS - Hôtel 5 étoiles

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Avis de nos clients sur l'hôtel Royal Tulip Gunung Geulis Resort and Golf

Note TripAdvisor 4.0/5 sur la base de 282 avis
Indira A
Indira A 18 août 2017 Type de voyage En famille
« Beautiful new hotel but needs local touch »

It's our second visit and I have to say the concierge still have their good service and the reception when we arrived (named Fauzan if I'm mistaken) was very polite and helpful as well as Michael and Ronny when I got them by phone the previous day. The hotel is located on the very beautiful terrain and they have built a very beautiful building as well (especially in Puncak where you rarely find a modern resort and hotel arond) with lush greeneries. The swimming pools were also inviting to plunge in. The kids activities were also fun and the outbound area was also big plus points for this hotel. The last time we had our breakfast here, it was splendid. But however, this time around it was quite disapointing. First, to be in West Java it's kinda odd to spot a "pork section" on the front door where everyone was greeted by this small table. The last time we were here I didn't see this section before. If I was in Bali or abroad, to meet this section is very common, but in West Java area it's quite unusual especially when around you most of them were Muslim families. Other than pork section on-the-side-of-the-front-door-where-I-hardly-found-anyone-to-grab-one, the Dim Sum was also need to be checked on its presentation. They were stacked too high but the heat maybe too low so they were too warm to eat. And in general, the breakfast team on the restaurant needs more training especally on the hospitality and answering guests questions. Other than that, we enjoyed the varieties of menu, we love to find branded spreads on the bakery section. The pastries were also five-star rated. And I understand it's a golf resort, but as most of the guests are families during the weekends, and again it's in West Java not Bali, please reconsider to change the female uniform that looks more like a elementary girl uniform. The skirts were too short and look very childish and unprofessional. And the same to the reception girl on breakfast restaurant with attire more suitable for clubbing instead of greeting families for breakfast. I titled my first visit in my previous comment (in other apps): The best hotel in Puncak, but now I this it needs speed improvements and local touch and training on hospitality (a.k.a. sincere smile and greetings) for female employees. This hotel has potential hardware but it needs strong improvements on its software.

Sherleena K
Sherleena K 17 août 2017 Type de voyage En famille
« Great hotel, great view but the room is a bit dirty »

We stayed in studio room for 1 night. The room was big and has nice view. Unfortunately, the floor was dirty and the rug in front of the bed had food leftovers from previous guest, such as cookies crumb and rice. There were also red ants on the bed and on the luggage rack by the door. The hotel also need some improvement in the kids club since it was quite dirty and many food leftovers on the floor. The staffs were all friendly which made our stay enjoyable. Will definitely come back for my daughter's birthday on Nov since she really had a great time here. Hopefully we will get a clean room this time

Abdulaziz A
Abdulaziz A 17 août 2017 Type de voyage En famille
« Very nice place clean an quite food are good poole is great roomes are wide and comfort »

Good place Very nice place clean an quite food are good poole is great roomes are wide and comfort i recommend for family and newlovers its worth spending money . Stuff are very helpfule and they try to make you happy

Mark H
Mark H 13 août 2017 Type de voyage En couple
« Royal Treatment by Hotel Staff! »

First of all I would like to give a big shoutout to Pak Fazry the restaurant manager, and team Nicko and Shinka for making us have the best weekend of our life. They have gone above and beyond of anything I have ever gotten from any of my hospitality experiences. I came to Royal Tulip to celebrate my girlfriend's birthday. Pak Fazry was the PIC as I request quite a lot of things as a surprise to be done right. My expectation was high as I started contacting and planning with Pak Fazry 2 weeks prior, but Pak Fazry and team just blow it even higher. Every little detail, timing, plan was done and executed so perfectly. The team managed to put the birthday girl to tears all night as she was so touched. I would recommend this place to anyone who wants to celebrate any special occassion. The hotel design is breathtaking, and we got a corner suite room with mountain view. Everything is just perfect. All other hotel staff was extremely friendly. Will definitely come back here if we got the chance!

aljohibedor
aljohibedor 11 août 2017 Type de voyage En famille
« Royal tulip »

We've been staying for 2 days, the hotel has a very good views , swimming pools,and restaurants . The breakfast is good but doesn't have much variety. The imployees r nice, specially Shinka was a very nice and helpful.