09 February 2018
« "Value of money, Comfortable, Tasty Breakfast" »
i stayed there for one night & the service they provide was above my expectation as i book the hotel without pictures or anything, but everything was great , breakfast was tasty, comfortable hotel , over all , it was fantastic trip, friendly staff
21 January 2018
« Business trip »
The hotel is clean ,room spacious , bed not that comfortable for my taste( not fixed well, making noise each time you move);Huge shower head with good pressure of water.pleasant stay except that the restaurant is opening at 2 pm, had to go outside to eat. Very helpful staff, ordered taxi and negotiated the price on my behalf . There is a supermarket at the back of the hotel,in case you need something.
Perfect for business trips or short stays . Did not have time to try the other facilities they are offering . Location is 30 min from the airport.
21 January 2018
« Almost amazing... »
The hotel was under a "soft opening" when we stayed. I have many good things to say about this hotel but just as many disappointments. Check in was really slow. We were offered fresh crisp apples while we waited but cold water and a faster check in would have been ideal. We traveled with two teen agers and had 2 adjoining rooms. The rooms were clean and bright but were constantly freezing despite our attempts to shut off the air con.The quilt was not quite big enough for the bed leading to a struggle for covers during the night ( see photo) Extra pillows would have been nice as well. The bathroom was small but offered many free toiletries which we appreciated. The shower was hot and the pressure was amazing!
One of the reasons we booked the hotel was for the rooftop pool and fitness facilities that were advertised. We were very, very sad and disappointed to discover upon check in that the pool and sauna were still under construction.The lobby coffee shop is a nice premise but we had to wait 10 minutes for someone to help us because no one is actually standing there waiting to help you. The front desk had to call for someone to assist us with our order. After ordering coffee we waited another 10 minutes for it to be prepared which was annoying. When our drinks arrived we expected them to be served in paper to go cups but were shocked to discover that take away is not available. BYOCM (bring your own coffee mug) if you want to grab coffee on the way out the door. When I tried to take the coffee to my room I was told that the cups had to stay in the coffee shop.
The breakfast buffet is worth the money but it could use a few improvements. The selection of western food was mingled well with local flavors. There was a nice variety of pastries,cereal and hot dishes. An omelette station would have been nice. I was able to order an omelette but it did not arrive as expected. I ordered a vegetable omelette but was given cheese. The deli meat and cheese display looked wilted and hard. The deli items should remained covered to avoid drying out and tasting bad. I also noticed that the jars of nuts and dates were not refilled from one day to the next. Some mornings the nuts would be placed on the buffet in a less than half full state. This looks bad and appears un fresh. All buffet items should be freshly re stocked daily - and as needed during the buffet service.
Housekeeping staff was super friendly and efficient. I was at times disappointed to return to my room in the late afternoon to find that my room had not been serviced.Some days service came around 5:00pm so I would simply request fresh towels and skip the room refresh. I did use the laundry service. I was told that the items would be returned the following day but was pleasantly surprised to find them hanging in my closet that evening.
The parking area is quite spacious and allows easy access to the elevators.
The work out rooms were still under construction but a few pieces of equipment were available for use. The mens gym had free weights but the women's gym did not. So I had to borrow from the mens gym which was annoying.
All in all this was a great hotel which I will visit again next time we visit Oman.
08 January 2018
« Greater value for money and good location »
We wanted a place that is decent and within short driving distance of Matrah and Qurum neighborhoods. This hotel fit the bill. It is relatively new, quite, and ample parking space in the basement. The rooms were spacious and modern with electric sockets that can accommodate international plugs. The only advice is to fix the standing shower as too much water seeps out to the bathroom floor causing minor flooding.