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Frequently Asked Questions

Reservations

How can I search for a hotel or make a reservation on the websites?
Are the dates selected for my stay available?
Do I need my credit card to make a reservation?
How many rooms may I reserve?
When is my reservation confirmed?

How can I make a reservation for a meeting?


Modify or Cancel your reservation

How can I cancel or modify my reservation?
What are the time requirements to cancel or modify my reservation?
What happens if I do not cancel my reservation within the time requirements?


Rates

What are the different rates your hotels offer?
Can I reserve a negotiated rate over internet?
How can I obtain a corporate rate?


Services and Programs

What are the amenities and services of the hotel?
What are Golden Tulip's preferred guest programs?
Can I earn Miles when staying in your hotels?


Contact and Information

How can I contact a hotel?
How can I receive a hotel directory?
How can I receive e-newsletters?
As a travel agent, who may I contact?

 

 

How can I search for a hotel or make a reservation on the websites?


Golden Tulip provides you with different possibilities to make a reservation over a secured connection or to search for a hotel from the homepage:

1. by using the quick reservation tool
2. via the search options
3. via the search engine

Are the dates selected for my stay available?


When you select a destination by using the quick reservation tool or search options, all the hotels from the chosen destination appear. When the hotel offers a rate, you can reserve it by clicking on the ‘Select this hotel’ button. When the hotel is not available at the requested dates, you have the possibility to click on ‘Check availability’ to verify the dates available through the user-friendly calendar, which then allows you to choose new dates for your stay.

When you select a specific hotel and then enter your dates in the reservation tool, the availability directly appears. If the hotel is not available, you have the possibility to select new dates for your stay through the user-friendly calendar.

Do I need my credit card to make a reservation?


Your credit card details are necessary to validate your reservation over Internet.
Our secure reservation system allows you to safely transfer those details.
The displayed amount will be charged at the end of your stay.

Some reservations may require a down payment (please refer to rates requirements) for the entirety or part of your stay.

For a reservation of the Prepay & Save rate, your credit card will be charged following the validation of your booking, as this rate offers you a discount on the Best Available Rate !

If you do not wish to communicate your credit card details over Internet to guarantee your reservation, you may directly contact the hotel or the voice reservation office of your country.

How many rooms may I reserve?


Golden Tulip’s websites allow you to reserve up to 4 rooms per request.

For a group reservation (more than 4 rooms), you can directly contact the hotel or our service dedicated to group reservations.

When is my reservation confirmed?


When you carry out an online reservation, you receive an immediate confirmation, as well as a confirmation by email.

If the reminder button is ticked in the reservation form, you will receive, before your arrival, an email containing useful information for the planning of your stay.

How can I make a reservation for a meeting?


In order to facilitate the organization of meetings, Golden Tulip has created a dedicated website: http://meetings.goldentulip.com/. You can also send your requests to our group reservation offices.

How can I cancel or modify my reservation?

 

You may cancel or modify your reservation as long as you respect the cancellation policy specific to the reserved rate.
During your reservation, a confirmation number was displayed and was also sent to you by email. This number and your email address allow you to modify or cancel your reservation.

To cancel your reservation, please click on this link and follow the instructions.

To modify your reservation, please click on this link and follow the instructions.
You may modify the dates of your stay or the number of rooms or people for the executed reservation, according to the hotel’s availability.

The Prepay & Save rate reservations are non-modifiable, non-cancellable and non-refundable, but allow you to obtain a discount on the Best Available Rate!

What are the time requirements to cancel or modify my reservation?


The time requirements to cancel or modify a reservation are specified in the cancellation policies of each rate. They vary by hotel and by rate.

You may also find the cancellation policies in your reservation’s confirmation email.

What happens if I do not cancel my reservation within the time requirements?


If you are not able to cancel the reservation before the end date specified in the hotel’s cancellation policy (available on the rate webpage or in your confirmation email), certain hotels will charge you the specified rate for one or more nights, as a cancellation fee.

What are the different rates your hotels offer?


Our hotels offer the Best Available Rate in real-time on all Golden Tulip’s websites and on every other distribution channel.
Therefore, Golden Tulip guarantees you to always benefit from the most attractive rates.
If you find a cheaper rate, Golden Tulip commits itself to offer you the same rate! Please read the more information and conditions here.

Strictly available on the Golden Tulip websites and under certain conditions, benefit from a discount on the Best Available Rate by booking the Prepay & Save rate!

Leisure offers are available under the ‘Special offers ’section.

To receive in exclusivity the latest offers, please subscribe to our e-newsletter!

Can I reserve a negotiated rate over Internet?


The companies which have signed a contract with Golden Tulip, are able to reserve a room online, in a secure environment, at their negotiated rate.

Every company benefiting from a negotiated rate and that wishes to make reservations online 24/7, can receive upon request to his Sales contact or to sales@goldentulip.com, a username and a password.

How can I reserve a negotiated rate?


To reserve a negotiated rate, all you need to do is to register your username and password in the ‘Corporate rate access ’ section.

Follow the reservation procedure and once you have selected a hotel with which you benefit of a negotiated rate, your rate will appear with the other hotel rates. If your rate is not available, you have the possibility to select another hotel rate or another Golden Tulip hotel.

How can I obtain a Corporate rate?


If you wish to obtain negotiated rates for several properties, please contact our Sales department by telephone at +31 33 25 44 800 or by email at sales@goldentulip.com.

What are the amenities and services of the hotels?


A detailed description of the equipment and services of each hotel is available by directly selecting the property or by clicking on ‘Hotel Information’. For further information, you may consult the hotel’s website or directly contact the property. The contact information is easily accessible by inserting the name of the desired property in the search engine.

The information concerning the hotels displayed on the Golden Tulip website have been added by the hotels. It is possible that certain services and equipments differ from what is described, due to construction or changes in management. Nor Golden Tulip or the individual hotels may be held responsible for possible differences.

What are Golden Tulip’s preferred guest programs?


Golden Tulip proposes two preferred programs :
• Ambassador Club: the booker recognition program
• Flavours: the guest loyalty program

Can I earn Miles when staying in your hotels?


Golden Tulip is the partner of over 20 airline companies.
In order to consult the list of companies and the conditions required to earn Miles, please click here.

For more information, please click here.

How can I contact a hotel?


In order to find the contact for a specific hotel, insert the name of the hotel in the search engine or select the country and the city, then click on ‘Hotel Information’. Once you have reached the hotel’s description webpage, click on ‘Contact Information’ in the left-hand side menu.

How can I receive a hotel directory?


The websites are used as electronic directories and allow to make reservations online within the hotels. You may consult all our destinations by clicking here.

If you wish to receive a specific hotel’s brochure, please directly contact that hotel.

If you wish to receive a directory containing all our hotels, please click here.


How can I receive e-newsletters?


In order to receive the latest Leisure or Corporate information, please subscribe to our e-newsletter by clicking here.

As a travel agent, who may I contact?


For any questions concerning the commissions’ payments, please send an email to CommissionResearch@pegs.com.

For any other enquiry, you may contact us at travelagent@goldentulip.com.

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